Privacy Policy

This Privacy Policy describes how Hawaii Unclaimed Funds Recovery ("Company," "we," "us," or "our") collects, uses, discloses, and protects information about you when you use our website at hawaiiunclaimedfunds.com (the "Site") or engage our services.

By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Site or services.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, complete our contact form, or engage our recovery services, we may collect:

• Full name
• Email address
• Phone number
• Mailing address (current and former)
• Social Security Number (only when required by the State of Hawaii for claim processing)
• Date of birth
• Information about the unclaimed property you wish to recover
• Documents you provide for identity verification and claim processing
• Any other information you voluntarily share in messages or correspondence

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

• IP address and approximate geographic location (city/region level)
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website
• Date and time of visit
• Device type (desktop, mobile, tablet)

This information is collected through cookies and similar tracking technologies as described in Section 5 below.

1.3 Information from Third Parties

We may receive information about you from public records, including the State of Hawaii's unclaimed property database at dollars.ehawaii.gov, as part of our research services.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our unclaimed funds recovery services
• Respond to your inquiries and provide customer support
• Prepare and file claims with the State of Hawaii on your behalf
• Communicate with you about your claim status and important updates
• Comply with legal obligations under Hawaii Revised Statutes §523A-25 and related laws
• Maintain records required by law
• Analyze and improve our website performance (using aggregated, non-personally identifiable data)
• Prevent fraud and ensure the security of our services
• Send you service updates or educational information (with your consent)

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

3.1 State of Hawaii

We share your information with the State of Hawaii Department of Budget and Finance, Unclaimed Property Program, as necessary to file and process your unclaimed property claim. This is the core purpose of our service.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Electronic signature platforms (for agreement execution)
• Online notarization services (for notarization requirements)
• Secure document storage providers
• Email and communication services
• Website analytics providers (Google Analytics)

All service providers are contractually required to use your information only to provide services to us and to maintain appropriate security measures.

3.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website
• Encrypted storage of personal and financial information
• Access controls limiting who can view your personal information
• Regular security assessments and updates
• Employee training on data privacy and security practices

While we take commercially reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our Site:

5.1 Essential Cookies

These cookies are necessary for the Site to function properly. They enable basic functions like page navigation and do not collect personally identifiable information.

5.2 Analytics Cookies

We use Google Analytics to understand how visitors use our Site. This helps us improve our content and user experience. Google Analytics collects information such as how often you visit the Site, what pages you view, and what other sites you visited prior to visiting our Site. We use this information to improve our services. Google's ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Service and Google's Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our Site.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Contact form submissions: retained for up to 3 years
• Active client files: retained for the duration of the engagement plus 7 years
• Finder agreements and claim records: retained as required by Hawaii law, generally 7 years after completion
• Website analytics data: retained per Google Analytics standard retention settings (26 months)

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access

You may request a copy of the personal information we hold about you.

7.2 Correction

You may request correction of inaccurate or incomplete personal information.

7.3 Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records.

7.4 Opt-Out of Communications

You may opt out of non-essential communications from us at any time by contacting us directly or by following the unsubscribe instructions in any email we send you.

To exercise any of these rights, please contact us at privacy@hawaiiunclaimedfunds.com or by mail at our address listed below.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

9. Third-Party Links

Our Site contains links to third-party websites, including the State of Hawaii's official website at dollars.ehawaii.gov. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the new policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@hawaiiunclaimedfunds.com
• Mail: Hawaii Unclaimed Funds Recovery, Honolulu, Hawaii

12. Hawaii-Specific Provisions

Hawaii residents have rights under Hawaii's consumer protection laws. Our collection and use of personal information is also governed by our obligations under Hawaii Revised Statutes §523A-25, which requires us to maintain confidentiality of client information obtained in connection with finder agreements. We take these obligations seriously and they inform our privacy practices throughout this policy.